Here you'll find, in plain language, everything that governs the use of the sp11 platform — registration, Sports Betting, casino, bonuses, deposits and withdrawals via Pix, privacy, and responsible gaming. Read it before you play, and reach out if you have any questions.
Each user may hold only one account on SP11. Registration requires accurate personal information — full name, CPF, date of birth, and email address. Accounts with false information may be closed at any time and the balance held for verification.
All Pix withdrawals must be made to a Pix key registered under the CPF of the sp11 account holder. Withdrawals to third-party accounts are not permitted. This rule exists for your security and to prevent money laundering.
Every sp11 bonus comes with a rollover requirement and expiration date defined before activation. Progress is displayed in real time on your dashboard. You are never required to accept a bonus — playing without one is always an option.
Use of sp11 is strictly prohibited for anyone under 18 years of age. Identity verification may be requested at any time. Accounts belonging to minors are closed immediately and any withdrawals are suspended pending the outcome of the investigation.
Sp11 handles your personal data in full compliance with Brazil's General Data Protection Law (LGPD). You may access, correct, or request deletion of your data at any time, with no justification required and no need to contact support.
Deposit limits, session time controls, and self-exclusion are all available directly from your account dashboard, with no hassle. SP11 has a legal and ethical commitment to responsible gambling and may suspend accounts that show signs of at-risk behavior.
Welcome to SP11. Before creating your account and getting started, please take a few minutes to read this document carefully. SP11's Terms and Conditions are written in plain language — no unnecessary legal jargon — so you know exactly what to expect from us and what we expect from you. If you have any questions after reading, our support team is available 24 hours a day at contato@sp11.best. By registering and using the platform, you confirm that you have read, understood, and agreed to all of the terms below.
Using any service offered by sp11 — including Sports Betting, online casino, crash games, the VIP Program, and promotions — constitutes full and unconditional acceptance of these Terms and Conditions. If you do not agree with any provision of this document, you must stop using the platform immediately.
These Terms constitute the entire agreement between you and sp11 regarding the use of the services provided. Supplementary documents such as the Privacy Policy and the specific rules of each promotion, available on the Promotions, form an integral part of this agreement and should be read together with it.
To register and use sp11, you must meet all of the following requirements:
Each user may maintain only one active account on sp11. Duplicate accounts, once detected, will be closed — including the original — and balances will be subject to review. By registering, you agree to provide truthful, accurate, and up-to-date information. sp11 may request supporting documents (government-issued ID, CPF, proof of address) at any time, and failure to provide them within the established deadline may result in temporary account suspension.
You are solely responsible for keeping your login credentials secure — including your email, password, and two-factor authentication (2FA) if enabled. sp11 strongly recommends using unique passwords of at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols.
SP11 will never ask for your password by email, chat, or phone. If you receive any communication requesting your password, treat it as a phishing attempt and notify us immediately at contato@sp11.best.
Sp11 accepts the following deposit methods, all available at any time, including weekends and holidays:
| Method | Confirmation Time | Minimum Deposit | Maximum Deposit |
|---|---|---|---|
| Pix | Instant (seconds) | R$ 10.00 | R$ 50,000.00 per transaction |
| Bank Slip (Boleto) | Up to 3 business days | R$ 20.00 | R$ 10,000.00 |
| Credit/Debit Card | Up to 1 hour | R$ 20.00 | R$ 5,000.00 per transaction |
| PicPay | Instant | R$ 10.00 | R$ 5,000.00 |
| Mercado Pago | Instant | R$ 10.00 | R$ 5,000.00 |
| TED (Nubank, Itaú, Bradesco, Banco do Brasil) | Same business day (by 5 PM) | R$ 50.00 | R$ 100,000.00 |
All deposits must be made from a bank account or Pix key registered in the name of the SP11 account holder. Third-party deposits are not accepted and will be returned to the sender, minus any applicable banking fees.
A withdrawal of your available real balance can be requested at any time, provided the minimum amount of R$ 20.00 is met and no pending rollover requirement applies to the requested balance. Withdrawals are processed primarily via Pix, with an average processing time of 2 minutes after approval.
Sp11 may suspend the approval of withdrawals during security investigations or when fraudulent activity is suspected. In such cases, the user will be notified by email and given a deadline to submit supporting documentation. Withdrawals made exclusively from bonus balance — without the rollover having been completed — are not permitted and will be automatically declined by the system.
SP11 offers a wide range of promotions — welcome bonus, cashback, free spins, boosted odds, tournaments, and more. Each promotion has its own specific terms available on the Promotions. The general conditions that apply to all bonuses are:
Sports betting at SP11 covers a wide range of sports and competitions, with highlights including football (Brasileirão Série A, Copa do Brasil, Libertadores), MMA/UFC, basketball (NBB), volleyball, and e-sports. The following conditions apply to sports betting:
In the event of a dispute regarding the outcome of a bet, the user may submit a review request within 7 calendar days of settlement. sp11's decision, based on official competition data, is final.
Sp11's casino offers more than 2,000 games provided by certified suppliers, including slots, Live Casino with real HD dealers, crash games, roulette, blackjack, and baccarat. All games operate with random number generators (RNG) audited by independent laboratories.
The SP11 VIP Program has four tiers: Bronze, Silver, Gold, and Diamond. Progression between tiers is based on points accumulated through wagers placed. The benefits at each tier — including cashback percentage, monthly free spins, access to the weekly VIP draw, and priority withdrawal limits — are detailed on the VIP Program.
Sp11 expects all users to conduct themselves ethically and in compliance with these Terms. The following behaviors are expressly prohibited and may result in immediate account suspension or termination:
SP11 cooperates with competent authorities in investigations of unlawful activities and may provide user data upon court order, in accordance with the LGPD and applicable Brazilian law.
SP11 may suspend or close an account, temporarily or permanently, in the following cases:
In the event of termination for cause (violation of these Terms), any bonus balances will be cancelled. The available real balance will be assessed on a case-by-case basis and, where there is no evidence of fraud, returned to the user following identity verification. The user will be notified by email of any suspension or termination, including the reason where legally permitted.
SP11 believes that sports betting and casino games are legitimate forms of entertainment when enjoyed responsibly and within your personal limits. That's why we offer responsible gambling tools that actually work — no red tape, available directly from your account dashboard:
Sp11 trains its support team to recognize signs of at-risk behavior and, when identified, proactively trigger responsible gaming protocols. Under no circumstances can a user who has self-excluded be reactivated before the end of the requested period — including at the user's own request while the exclusion is active.
SP11 processes your personal data in compliance with the General Data Protection Law (Lei nº 13.709/2018 — LGPD). The data collected is used exclusively for service-related purposes: account creation and management, payment processing, fraud prevention, account communications, and compliance with legal obligations.
As the data subject, you have the following rights guaranteed under the LGPD, which you may exercise at any time:
To exercise any rights related to your data, submit a request to privacidade@sp11.best. Requests are answered within 15 business days. For more details, visit our Privacy Policy complete.
Sp11 is not liable for:
Sp11's total liability to any user, under any circumstance, is limited to the real balance available in the user's account at the time the liability-triggering event occurs.
SP11 reserves the right to amend these Terms and Conditions at any time, for reasons including but not limited to: adapting to changes in Brazilian law, updates to products and services offered, or improvements to internal security and responsible gambling policies.
Material changes will be communicated to your registered email address at least 7 calendar days in advance. For minor updates — such as grammatical corrections or language clarifications that do not alter the meaning — SP11 may update the document without prior notice, keeping the "last updated" date visible at the top of this page.
Continued use of the platform after the new conditions take effect constitutes automatic acceptance. If you do not agree with the changes, you must close your account before the new conditions come into force and request the withdrawal of your available real balance.
These Terms and Conditions are governed exclusively by Brazilian law, including the Civil Code, the Consumer Protection Code (Lei nº 8.078/1990), the General Data Protection Law (Lei nº 13.709/2018), and other regulations applicable to the digital entertainment sector in Brazil.
In the event of any dispute arising from the use of the SP11 platform that cannot be resolved amicably between the parties, the courts of São Paulo/SP are hereby elected as the competent jurisdiction to settle the matter, with express waiver of any other venue, however privileged it may be.
Questions about these Terms? Our legal and support teams are available 24 hours a day to clarify any point in this document. Contact us at contato@sp11.best. For matters related to personal data and LGPD, use privacidade@sp11.best. You can also visit our Privacy Policy and the Responsible Gambling.
Now that you know the rules, it's time to play. Sign up in under 2 minutes, deposit via Pix, and enjoy a bonus of up to R$ 500.00 on your first deposit.
Safe environment | 18+ | Gamble responsibly | LGPD compliant